Street sweeping for Builders – An Established Service for Over 100 Years
Although many of the processes and products that they use have been around for a long time, builders are always looking for new ways to do things better, provide better products with durable materials, and ultimately to satisfy their customers.
Builders spend quite a bit of time researching, testing, and evaluating building materials.
They also seek out new processes, methodologies, and techniques to make the homes and buildings that they construct more efficient.
Street sweeping for Builders – Clarifying Expectations
One area that I have always felt didn’t receive the focus that it deserves from builders is evaluating the quality of the services that they received from their subcontractors.
Certainly builders are discerning when it comes to expectations regarding the quality of the service they received, however many of their service providers (this includes electricians, carpenters, plumbers, and other service professionals) are vetted through word-of-mouth rather than actual monitoring measuring.
Now the focus of this article is street sweeping, However street sweeping is as important a service as any of the other subcontracted professionals.
Street sweeping for Builders – The Quality Process
As a service provider who is committed to the quality process (PDCA – Plan, Do, Check, Act), in order to provide service that exceeds expectations we recommend the following measures for evaluating service professionals:
Responsiveness – Does the vendor respond back to inquiries or issues in a timely manner?
Flexibility – can the vendor respond to unexpected situations? does the vendor have enough flexibility to adjust their processes and procedures to meet the needs of the client organization?
Attention to detail – does the vendor provide their service with the level of detail that one would reasonably expect of a professional service? does the vendor avoid rookie mistakes? is error free Service delivery the norm or the exception?
Ease of doing business – does the vendor have sufficient staff to communicate just in time? Or does communication require multiple redundant channels? does the vendor and their staff provide a basic degree of friendliness when interacting with staff of the organization.
Courteousness of staff – is the staff courteous two members of the organization, the organization’s clients and the General Public? have there been Behavioral incidents which require apologies or a men’s on the part of the service provider?
Follow-through – does the service provider meet their commitments? does a service provider renegotiate commitments that need to be adjusted?
Suppliers, vendors, and service providers are critical to most organizations, unfortunately many organizations do a very poor job of measuring supplier performance.
Often price is the only factor in deciding on a vendor when other measures are equally or perhaps more important.
Although street sweeping may not be high on the list of critical services, service consumers are still entitled to excellent quality and professional service.
Street Sweeping for Builders – Call the Experts
C & L Services is a third generation family owned property maintenance company. We have been sweeping and servicing real estate developers, commercial properties and communities in New Jersey for over forty years.
We can help you keep your site clean, dust free and in compliance with reliable, cost-effective construction sweeping services.
If you’re a builder in North Jersey, Contact us at 908-730-7884. If you’re building in Central New Jersey call us at 732-886-1940 to arrange for street sweeping.